Shipping & Returns


We provide Free Standard Shipping on all U.S. orders over $34.99.

PureWine works to get your orders shipped as quickly as possible. Due to recent challenges in the supply chain and with the shipping carriers caused by the coronavirus pandemic, orders may take up to 7-10 days to process before shipping. Further, the small parcel carriers may experience delays in the delivery of your order due to high volumes. Please check the tracking link within your ship confirmation e-mail for the most up-to-date information on the delivery of your order.


At PureWine, we want you to be 100% satisfied with your purchase. If you are not completely satisfied, we want to make it right.

If you purchased or received a product directly from our website and would like to return it, we will issue you a refund if the product is returned within 30 days of purchase.

Please return any unused products in their original packaging, including any any unused Wands or Waves.

To initiate a return, please email

After 30 days, returns will not be accepted for any reason other than manufacturing defects.

PureWine offers a 1-year replacement period for items with manufacturing defects.

Important: Customers who have purchased PureWine products from an authorized PureWine retailer should initiate all returns and exchanges through the original point of purchase.