SHIPPING 

We provide Free Standard Shipping on all U.S. orders over $49.99.

PureWine works to get your orders shipped as quickly as possible. Due to recent challenges in the supply chain and with the shipping carriers caused by the coronavirus pandemic, orders may take up to 7-10 days to process before shipping. Further, the small parcel carriers may experience delays in the delivery of your order due to high volumes. Please check the tracking link within your ship confirmation e-mail for the most up-to-date information on the delivery of your order.

RETURNS

At PureWine, we want you to be 100% satisfied with your purchase. If you are not completely satisfied, we want to make it right.

If you purchased or received a product directly from our website www.drinkpurewine.com and would like to return it, we will issue you a refund if the product is returned within 30 days of purchase.

Please return any unused products in their original packaging, including any any unused Wands or Waves.

To initiate a return, please email service@drinkpurewine.com.

After 30 days, returns will not be accepted for any reason other than manufacturing defects.

PureWine offers a 1-year replacement period for items with manufacturing defects.

Important: Customers who have purchased PureWine products from an authorized PureWine retailer should initiate all returns and exchanges through the original point of purchase.

LIMITED WARRANTY

Subject to the terms and conditions of this Warranty, PureWine To Your Health offers a 90-day warranty / no hassle money back guarantee. PureWine To Your Health’s 90-day warranty / no hassle money back guarantee covers ONLY products purchased from verified sellers who respect our quality control standards. Our products are frequently sold by companies or individuals that are not verified. As a result, PureWine To Your Health cannot ensure the authenticity, effectiveness, quality, safety, or proper storage of products sold by any unverified seller. PureWine To Your Health goes to great lengths to prohibit unauthorized sellers from selling inauthentic, subpar, or improperly stored products, but these practices still exist.

Remedy: In the event of such defect or failure of any such product, the foregoing will be your exclusive remedy. If the consumer is unsatisfied with the product, PureWine To Your Health agrees to a 90-day warranty / no hassle money back guarantee.

Limitations/Exclusions: This limited warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by PureWine To Your Health. This Warranty is in lieu of all other express warranties, obligations or liabilities. This document constitutes the only warranty made by PureWine To Your Health. No increase or alteration, written or verbal, of the obligation of this warranty is authorized. ALL IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES INCLUDING, BUT NOT LIMITED TO, EACH IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED TO SIXTY (60) DAYS. EACH ACTION FOR BREACH OF WARRANTY HEREUNDER, INCLUDING BUT NOT LIMITED TO, BREACH OF AN IMPLIED WARRANTY OF MERCHANTABILITY, MUST BE BROUGHT WITHIN SIXTY (60) DAYS. IN NO CASE SHALL PUREWINE TO YOUR HEALTH BE LIABLE FOR ANY OR ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED.

THE WARRANTY IS VOID IF THE PRODUCT HAS BEEN ALTERED, ABUSED, MISUSED, LOST, DAMAGED BY ACCIDENT, DAMAGED BY UNAUTHORIZED ADJUSTMENT AND/OR DAMAGED BY FAILURE TO PROVIDE REASONABLE AND NECESSARY CARE. THIS WARRANTY DOES NOT APPLY TO DAMAGE FROM SHIPPING OR NORMAL WEAR AND TEAR.

A receipt must be provided for warranty service to confirm where and when a product was purchased. PureWine To Your Health will honor a manufacturer’s warranty only for products purchased from a reseller who we can confirm as purchasing directly from us and provides genuine, new and authentic products. All products must be inspected by PureWine To Your Health to confirm the product falls under the warranty. We will repair or replace (at our option) the defective implement. Customer is responsible for shipping charges to send the product in for warranty repair or replacement.

The terms of this Warranty cannot be changed except in writing by an officer of PureWine To Your Health. Wholesalers and dealers are not authorized to make any warranty adjustments on behalf of PureWine To your Health. No agent, representative, reseller or employee of PureWine To Your Health has the authority to increase or alter the obligations of this Warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty Service: To make a claim, the consumer must directly contact PureWine To Your Health or a recognized and verified seller. WARRANTY CLAIMS ARE VALID ONLY IF THE ORIGINAL PRODUCT IS ACCOMPANIED WITH THE ADEQUATE ORIGINAL PURCHASE DOCUMENT PROVIDED BY PureWine To Your Health OR A RECOGNIZED AND VERIFIED SELLER AT THE TIME OF PURCHASE. PureWine To Your Health shall replace, at PureWine To Your Health’s discretion, each item returned to PureWine To Your Health by only the initial consumer or by its recognized and verified seller, provided that such item shall have been returned to PureWine To Your Health with all charges prepaid and the consumer has completed PureWine To Your Health’s Return Authorization form, giving full details of the defect, stating date of purchase and distributor from whom the product was purchased.

Amazon.com: For sales on the Amazon Platform (www.Amazon.com) the PureWine To Your Health warranty ONLY applies with valid proof of purchase from PureWine To Your Health. Any products that are purchased on the Amazon Platform from sellers other than PureWine To Your Health will not come with the PureWine To Your Health Warranty / Guarantee described herein.